1. Introduction
These Terms and Conditions (“Terms”) govern your use of the websites, applications, platforms, products and services provided by Waterways Internet Ltd (“we”, “us” or “our”). By engaging us for information and communication technology services, or by accessing any of our solutions, you agree to be bound by these Terms.
2. Scope of services
Waterways Internet Ltd provides information and communication technology services focused on computer programming, consultancy and related activities. Our services include, but are not limited to:
- Design, development and maintenance of custom software solutions;
- Engineering of web and mobile applications;
- Systems integration between new and existing platforms;
- Hosting, infrastructure and cloud enablement;
- Cybersecurity guidance and security assessments;
- Data processing, analytics and reporting;
- IT advisory, user training and technical support.
3. Engagement, proposals and statements of work
Client engagements are typically documented in written proposals, quotations or Statements of Work (“SOWs”) that describe the specific services, deliverables, timelines and commercial terms. In the event of any inconsistency between these Terms and a signed SOW, the SOW will take precedence for the scope it covers.
4. Client responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate, complete and timely information, access and feedback;
- Designate a primary point of contact who can make or coordinate decisions;
- Ensure that any content, data or materials you supply do not infringe the rights of third parties;
- Maintain appropriate internal backups and contingency plans for your systems and data;
- Comply with any technical pre‑requisites and security practices we recommend.
5. Fees, billing and payment
Unless otherwise agreed in writing, our fees are based on time, materials, complexity and the nature of the services. We may require an upfront deposit or milestone-based payments for project work, and recurring fees for hosting, support or managed services. Invoices are payable within the period stated on the invoice. Late or missed payments may result in temporary suspension of services and may attract additional charges in line with applicable law.
6. Changes in scope
Requests for work outside the agreed scope (for example new features, integrations or environments) will be treated as change requests. We will discuss the impact on timelines and fees and issue a revised quotation or SOW where appropriate. We are not obliged to commence additional work until such changes have been agreed in writing.
7. Intellectual property
Unless otherwise specified in a SOW:
- You retain ownership of your existing data, trademarks, business logic and any materials you provide to us (“Client Materials”).
- We retain ownership of any pre‑existing tools, frameworks, libraries and know‑how used to deliver the services.
- Upon full settlement of all applicable fees, you receive a licence or rights to use the deliverables as described in the relevant SOW for your internal business purposes.
8. Data protection and security
We take reasonable technical and organisational measures to help protect the confidentiality, integrity and availability of systems and data under our control. However, you are responsible for your own internal security controls, user access management, password hygiene and endpoint protection. Further information on how we handle personal data is set out in our Privacy Policy.
9. Service availability and maintenance
For hosting, cloud or managed services, we aim to provide high availability and responsive support. From time to time, we may schedule routine maintenance or upgrades which could result in short periods of reduced performance or downtime. Where practicable, we will provide notice of planned maintenance windows.
10. Third‑party services and dependencies
Our solutions may rely on third‑party platforms, vendors, APIs or infrastructure (for example cloud providers, payment gateways or communication services). We do not control the availability, pricing or terms of those providers and are not responsible for outages or changes originating from them. We will, however, use reasonable efforts to mitigate and communicate any material impact on your services.
11. Confidentiality
Each party agrees to keep confidential any non‑public information received from the other party in connection with the services and to use such information solely for the purpose of delivering or receiving the services. This obligation does not apply to information that is already public, independently developed or lawfully obtained from another source.
12. Limitation of liability
To the fullest extent permitted by law, Waterways Internet Ltd will not be liable for any indirect, incidental, consequential or special loss or damages (including loss of profit, revenue, business or data) arising out of or in connection with the services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from the services will not exceed the total amount of fees actually paid by you for the specific service giving rise to the claim during the twelve (12) months preceding the incident.
13. Termination
Either party may terminate an ongoing service by giving written notice in accordance with the notice period specified in the relevant SOW or agreement. We may terminate or suspend services immediately if you materially breach these Terms (for example non‑payment or misuse of our systems) and do not remedy the breach within a reasonable period after receiving notice.
14. Governing law
These Terms are governed by the laws of the jurisdiction in which Waterways Internet Ltd is incorporated, without regard to conflict‑of‑law principles. Any disputes arising from these Terms or the services will be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless otherwise required by applicable law.
15. Updates to these Terms
We may update these Terms from time to time to reflect changes in our services, technologies or legal obligations. When we do, we will revise the “Last updated” date at the end of this page. Your continued use of our services after any update constitutes acceptance of the revised Terms.
Last updated: 08 December 2025