1. Overview
This Privacy Policy explains how Waterways Internet Ltd (“we”, “us” or “our”) collects, uses and protects personal information in connection with our information and communication technology services, including software development, web and mobile applications, hosting, cloud enablement, cybersecurity guidance, data processing and IT consultancy.
2. Information we collect
We may collect and process the following categories of information:
- Contact details: such as your name, email address, phone number, job title and organisation when you contact us, request a proposal or subscribe to updates.
- Business information: details about your organisation, systems, infrastructure and project requirements that are necessary for us to design and deliver ICT solutions.
- Technical data: IP address, browser type, device identifiers, log files and usage information relating to our websites, applications or hosted environments.
- Support communications: records of emails and other communications exchanged with you, including support tickets, feedback and project correspondence.
- Client system data: where we provide hosting, monitoring or integration services, we may process system logs and limited operational data as agreed in the relevant SOW or contract.
3. How we use personal information
We use personal information for the following purposes:
- To respond to enquiries, provide quotations and manage client relationships;
- To plan, deliver and support software, infrastructure and consultancy projects;
- To operate, secure and improve our websites, platforms and hosted environments;
- To meet contractual, legal, regulatory or audit obligations;
- To send important updates about security, service changes or maintenance;
- To share insights, announcements or content where you have chosen to receive such communications.
4. Legal bases for processing
Depending on your location and applicable law, we may rely on one or more of the following legal bases to process personal information:
- The processing is necessary to perform a contract with you or your organisation;
- The processing is necessary to comply with legal or regulatory obligations;
- The processing is supported by our legitimate interests in managing and improving our services;
- You have given clear consent for a specific purpose (for example to receive certain communications).
5. Sharing information with third parties
We do not sell personal data. We may share information with carefully selected third parties where necessary to deliver our services, such as:
- Cloud hosting providers and data centres;
- Specialist subcontractors assisting with development or support tasks;
- Professional advisers (for example legal, accounting or audit services);
- Service providers that support our internal tools and communication platforms.
In such cases we seek to ensure that appropriate contractual and security measures are in place and that personal data is only used for the agreed purposes.
6. International transfers
Because we may use global cloud platforms and communication tools, personal information may be processed in other countries with different data protection laws. Where required, we implement safeguards designed to protect your information in line with applicable legal requirements.
7. Data security
We implement reasonable technical and organisational measures to help protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, encryption, network security practices, logging and staff awareness. No system can be guaranteed to be completely secure, but we continually work to maintain and enhance our security posture.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to support ongoing relationships, or to meet legal, regulatory or reporting requirements. When data is no longer needed, we will securely delete or anonymise it where practicable.
9. Your rights
Depending on your jurisdiction, you may have rights in relation to your personal data, such as the right to request access, rectification, deletion, restriction of processing, or to object to certain forms of processing. You may also have the right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before responding to certain requests.
10. Cookies and similar technologies
Our websites and applications may use cookies or similar technologies to enhance user experience, analyse usage or support security features. Where required, you will be informed about the use of cookies and given the option to manage your preferences.
11. Third‑party websites
Our websites or applications may contain links to third‑party sites or services. We are not responsible for the content, security or privacy practices of those third parties. We encourage you to review the privacy policies of any external services you use.
12. Contact us
If you have questions about this Privacy Policy, our data protection practices or your personal information, please contact us at:
Email: info@lanblog.com
13. Changes to this Privacy Policy
We may update this Policy periodically to reflect changes in our services, technologies or legal obligations. When we make material changes, we will update the “Last updated” date below and, where appropriate, provide additional notice.
Last updated: 08 December 2025