These frequently asked questions provide a quick overview of how Waterways Internet Ltd works with clients across software, infrastructure, cybersecurity and IT advisory projects. If you have a question that is not covered here, please contact us directly.
1. What services does Waterways Internet Ltd provide?
We provide end‑to‑end information and communication technology services, including custom software development, web and mobile app engineering, systems integration, cloud and hosting enablement, cybersecurity guidance, data processing and analytics, IT advisory, user training and ongoing technical support.
2. Which industries do you work with?
Our solutions are designed for organisations that rely on secure, reliable digital systems, including businesses, professional services, educational and training providers, healthcare stakeholders, NGOs and public‑sector bodies. If your organisation needs dependable software and infrastructure, we are happy to explore how we can help.
3. How do you typically start a new project?
We start with a discovery conversation to understand your objectives, constraints and current systems. Based on that, we may propose a structured discovery or design phase, followed by a detailed Statement of Work outlining deliverables, timelines and commercial terms. Work usually begins once both parties have agreed the scope and initial milestone.
4. Do you support clients remotely?
Yes. Many of our services, including development, consultancy, support and training, can be delivered remotely using secure communication and collaboration tools. For hosting and cloud services, our teams can manage environments without needing to be physically present at your location.
5. How do you approach security and data protection?
Security is considered from the first line of code. We encourage secure‑by‑design practices, access control, encryption, environment hardening and regular updates. When we process personal data on your behalf, we work to align with applicable data protection obligations and document roles and responsibilities in our contracts and Statements of Work.
6. Do you offer ongoing support and maintenance?
Yes. Beyond initial delivery, we can provide support and maintenance packages that cover monitoring, incident response, updates, enhancements and user assistance. The specific service levels and response times are defined in the agreement we put in place with you.
7. What is your typical project timeline?
Timelines vary depending on the scope and complexity of the work. Smaller integrations or advisory engagements may take a few weeks, while larger bespoke platforms may require several months with multiple phases. We will provide an indicative schedule as part of our proposal and update it as the project progresses.
8. How can I get a proposal or quotation?
You can reach us via the contact form on our website or send an email to info@lanblog.com with a short description of your needs. We will review the information, ask any clarifying questions and confirm the next steps towards a tailored proposal.